Accessibility Statement

Last reviewed: August 27, 2026

Our commitment

We want everyone to be able to browse, shop, and get help on Artika's website — including people who use screen readers, keyboard navigation, screen magnification, voice control, or other assistive technology. Accessibility is something we work on continuously, not a box we check once.

If any part of our site gets in your way, we want to hear about it. The contact details are further down this page.

The standard we work toward

We use the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as our reference standard when we review and improve the site.

We are working toward that standard. We do not claim that every page currently meets it. Our site is large, changes often, and includes content from third parties, so we treat accessibility as ongoing work rather than a finished state.

What we're doing

Steps we take as part of our ongoing work include:

Reviewing accessibility when we build new pages and templates
Aiming for sufficient colour contrast between text and its background
Keeping page structure meaningful, with real headings, labelled form fields, and descriptive link text
Retesting after significant changes to the storefront

Known limitations

Despite our efforts, some areas of the site may not yet be fully accessible. Known limitations include:

Third-party features. Some functionality on our site — including reviews, live chat, the returns portal, and embedded video — is provided by outside services whose accessibility we do not directly control. We raise issues with those providers when we find them.
Older content. Some images, PDFs (such as installation manuals and spec sheets), and older product pages may be missing complete alternative text or may not be fully readable by assistive technology.
Video captions. Not all of our product and how-to videos have captions or transcripts yet.

We are working to address these, and we update this page as things change.

Getting help, and telling us what's wrong

If you run into an accessibility barrier on our site — or if you'd like help placing an order, finding product information, or arranging a return — please contact our customer service team:

Email: support@artika.com
Phone: +1 866 661-9606
Online: Our Help Center and contact form

When you get in touch, it helps if you can tell us:

The page address (URL) where you ran into the problem
What you were trying to do
What happened, and what you expected instead
The browser, device, and any assistive technology you were using

We aim to respond within 2 - 4 business days.

If there is something on our site you cannot access, we will also do our best to get you the information or complete the task another way.

Third-party content

Our site links to and embeds content from other companies, including retail partners and social platforms. We do not control those sites, and this statement does not cover them.

Our other channels

Artika products are also sold through retail partners and marketplaces that operate their own websites and apps. This statement applies to Artika's own website only. For accessibility on a partner's site, please contact that retailer directly.