Artika Returns Made Easy

We know returns are a hassle — nobody enjoys packing something back up. So we've kept this short: tell us where you bought it, and we'll point you to the fastest way to sort it out.

Start here

Where did you buy your Artika?

This is the one thing that changes what happens next. Pick the option that matches your order.

Option 1

I bought it on Artika's website

Ordered from artika.com or artika.ca? You're in the right place — you can start your return yourself, right below.

Have your order number and the email you ordered with ready
Takes about two minutes
You'll get your return instructions by email

Start my return

Option 2

I bought it from one of our retail partners

Costco, Home Depot, Amazon, or another Artika retailer? Returns for those orders are handled by the store you bought from, so please start the process with them first — they have your order and can move fastest.

Go to that retailer's returns page or your order history with them
Keep your receipt or order confirmation handy
Still stuck, or not sure who to ask? Contact us and we'll help you get to the right place

Contact Artika

Artika.com & Artika.ca orders

Start your return

Enter your order number and the email address you used at checkout.

Bought from Costco, Home Depot, Amazon or another retailer? Please start with them instead — this form only covers orders placed on our own site.

How it works

Three steps, and you're done

No phone tag, no forms to print unless we send you one.

Tell us why it's coming back

Start your request and let us know the reason for the return.

We review your case

Our team looks at your request and gets back to you with a resolution.

Get it sorted

Exchange, return or refund — we'll offer whichever works best for you.

The details

Good to know before you start

The full terms live in our Refund Policy — here's the short version.

Return window: 30 days from purchase
Condition: Original condition, with all tags, accessories and packaging
Refund timing: Typically 3–5 business days after we receive and inspect it
Shipping charges: Non-refundable (conditions apply)
Final sale: Clearance items and parts can't be returned or exchanged
Store credit: 100% of the item value, no handling fee, valid 2 years
Handling fee: Applies to refunds back to your original payment method — see the Refund Policy for current rates
Warranty: Every Artika product is covered by a 5-year warranty

Questions

Before you ask us

I bought my Artika at Costco / Home Depot / Amazon. Can you process my return?

Returns for orders placed with one of our retail partners are handled by that retailer, so the fastest route is to start the process directly with them. If you've already tried and you're not getting anywhere — or you're not sure who to contact — reach out to us and we'll help you sort it out.

How long do I have to return something?

30 days from purchase, as long as the item is in its original condition with all tags, accessories and packaging intact.

Can I get store credit instead of a refund?

Yes — and it's often the better deal. Store credit is issued for 100% of the item's value with no handling fee, and it's valid for two years.

What can't be returned?

Clearance items and parts are final sale and can't be returned or exchanged.

How long does my refund take?

Once your return reaches us and passes inspection, refunds are typically processed within 3–5 business days. Your bank or card issuer may take a few extra days to show it.

My item arrived damaged or isn't working. Is that a return?

Get in touch with us before starting a standard return — damage and defects are handled differently, and every Artika product is covered by a 5-year warranty.